Shock and surprise are two words Rod LeGrand says characterized how he and other senior AHM Financial Group leaders felt when they learned they'd won the Best Practices Insurance Industry award for 2010.
"Our first reaction was a big 'wow' of excitement," explained LeGrand, Senior Vice President and Commercial Lines Manager of the St. Louis, Mo., independent insurance agency. "We wondered, 'what did we do to accomplish this
How about providing exceptional customer service, and showing substantial growth, stability, and strength in financial management? That's the criteria used by the Independent Insurance Agents & Brokers of America (IIABA) in selecting the Best Practices awardees. Known as the "Big I," IIABA is the nation's oldest and largest national association of independent insurance agents and brokers.
For AHM, those criteria as best practices just seem to come naturally, according to LeGrand.
"In our company's culture it's all about hard work, responsiveness, and a willingness to serve," said LeGrand. "We're proud of this exceptional team and its commitment to being responsive to clients with innovative solutions and resolving problems."
We're proud of AHM, too. More than 1,200 independent agencies were nominated for the Best Practices award, and AHM Financial Group is the sole award recipient in the greater St. Louis area, and one of only four in Missouri.
If you know the folks at AHM, be sure to send along your congrats!