How to prepare for medical emergencies at work

Emergencies can happen anytime, anywhere…including your workplace. Do employees know how to respond if someone has chest pains or suddenly becomes disoriented?

Confusion over roles and responsibilities can delay critical medical care. Take steps to craft a policy and prepare your team for the unexpected.

Consider these recommendations when creating your emergency medical action plan:
  1. If a person is seriously ill or injured, call 911. Make sure employees know that 911 should always be the first call in a life-threatening situation.
  2. Train a team of first responders. Ask for volunteers and provide in-depth training, available from the Red Cross, the National Safety Council, or local healthcare providers. Training may include CPR, use of AED devices, and first aid.
  3. Next, put a system in place so employees can quickly identify and locate the nearest first responder. These people can provide immediate care until emergency medical crews arrive.
  4. Have a designated person in charge of calling a victim’s emergency contact person.
Injuries and non-emergencies
Develop a response plan for injuries that are non-life-threatening as well. If your company has SECURA Insurance as its workers’ compensation insurance provider, the injured employee along with their supervisor should call the 24-hour Nurse Hotline first. A registered nurse will help determine if the injury can be self-treated or if medical attention should be sought. If so, the injured worker will be referred to the nearest medical clinic.

Nurse Hotline is offered as a free benefit for SECURA policyholders and provides fast, expert guidance. It also can help eliminate the hassle of unnecessary and costly visits to the emergency room.

Communicate your emergency response plan several times a year. Make sure any emergency equipment at your facility is in good working order, and build a team of employee volunteers located throughout your facilities who are ready to respond in a crisis.

As always, prevention of injuries should be the main goal. To help, we've provided several free safety program samples on our website here.